| 000 -LEADER |
|---|
| fixed length control field |
010940000a22003370004500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
DMDOC |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20160218124428.0 |
| 006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS |
|---|
| fixed length control field |
m |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
160217b xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
978-1-85604-449-3 |
| 040 ## - CATALOGING SOURCE |
|---|
| Transcribing agency |
NDC |
| 086 ## - GOVERNMENT DOCUMENT CLASSIFICATION NUMBER |
|---|
| Classification number |
01110-GG |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Melling, Maxine, ed. |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Little, Joyce, ed. |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Building a successful customer-service culture: a guide for library and information managers |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Name of publisher, distributor, etc. |
Facet Publishing |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc. |
London |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Date of publication, distribution, etc. |
2002 |
| 270 ## - ADDRESS |
|---|
| Country |
United Kingdom |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xii, 212 p. |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
A guide which presents contributions from authors with extensive experience in the management of public and academic library and information services. Addresses the challenge of building a culture of customer focus into core service provision. |
| 556 ## - INFORMATION ABOUT DOCUMENTATION NOTE |
|---|
| Information about documentation note |
General |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
LIBRARIES |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
COMMUNICATION |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
LIBRARIANS |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
INFORMATION SERVICES |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
PERSONNEL MANAGEMENT |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
POLICY MAKING |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Classification part |
19.01.03 |
| Source of classification or shelving scheme |
|
| Koha item type |
Books |
