| 000 -LEADER |
|---|
| fixed length control field |
007030000a22002530004500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
DMDOC |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20160729130225.0 |
| 006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS |
|---|
| fixed length control field |
m |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
160414b xxu||||| |||| 00| 0 eng d |
| 040 ## - CATALOGING SOURCE |
|---|
| Transcribing agency |
NDC |
| 086 ## - GOVERNMENT DOCUMENT CLASSIFICATION NUMBER |
|---|
| Classification number |
00803-VV |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
John, Justina Vernaline |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Do's and dont's of customer care: a handy guide for employees |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Name of publisher, distributor, etc. |
Justina Vernaline John |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Date of publication, distribution, etc. |
2008 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
vi, 17 p. |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
Outlines positive and negative aspects of customer care and offers best practices. |
| 556 ## - INFORMATION ABOUT DOCUMENTATION NOTE |
|---|
| Information about documentation note |
General |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
EMPLOYEES |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
EMPLOYEES ATTITUDES |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
HUMAN RESOURCES DEVELOPMENT |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Classification part |
13.09.02 |
| Source of classification or shelving scheme |
|
| Koha item type |
Grey Literature |
