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Building a successful customer-service culture: a guide for library and information managers

By: Melling, Maxine, ed | Little, Joyce, ed
Publisher: Facet Publishing ; London ; 2002Description: xii, 212 pISBN: 978-1-85604-449-3Subject(s): LIBRARIES | COMMUNICATION | LIBRARIANS | INFORMATION SERVICES | PERSONNEL MANAGEMENT | POLICY MAKINGSummary: A guide which presents contributions from authors with extensive experience in the management of public and academic library and information services. Addresses the challenge of building a culture of customer focus into core service provision.
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A guide which presents contributions from authors with extensive experience in the management of public and academic library and information services. Addresses the challenge of building a culture of customer focus into core service provision.

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