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Report on mystery shopping on the use of standard telephone greetings in the public service.

By: Reform Management Unit

Material type: Text

TextPublisher: Roseau: Reform management unit, August 2014Description: 78 p. tblsSubject(s): Public service | Public relations | Public servants | Reports | Research reports | Research results | Customer service | DominicaSummary: In an effort to assist the Government of Dominica to reform and modernize the public service a customer service consultancy was conducted through the mystery shoppers exercise. This was ascertain to what extent the standard telephone greeting has been institutionalized within the public service.

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Item type	Current location	Call number	Status	Date due	Barcode
Grey Literature	National Documentation Centre Dominican Collection	02410-DM (Browse shelf)	Available		NDC25030007
Grey Literature	National Documentation Centre Dominican Collection	02410-DM (Browse shelf)	Available		NDC23050053

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In an effort to assist the Government of Dominica to reform and modernize the public service a customer service consultancy was conducted through the mystery shoppers exercise. This was ascertain to what extent the standard telephone greeting has been institutionalized within the public service.

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