TY  - GEN
AU  - Melling, Maxine, ed.
AU  - Little, Joyce, ed.
TI  - Building a successful customer-service culture: a guide for library and information managers
SN  - 978-1-85604-449-3
PB  - Facet Publishing
KW  - LIBRARIES
KW  - COMMUNICATION
KW  - LIBRARIANS
KW  - INFORMATION SERVICES
KW  - PERSONNEL MANAGEMENT
KW  - POLICY MAKING
N2  - A guide which presents contributions from authors with extensive experience in the management of public and academic library and information services. Addresses the challenge of building a culture of customer focus into core service provision
ER  -