Melling, Maxine, ed. Little, Joyce, ed.
Building a successful customer-service culture: a guide for library and information managers - Facet Publishing London 2002 - xii, 212 p.
A guide which presents contributions from authors with extensive experience in the management of public and academic library and information services. Addresses the challenge of building a culture of customer focus into core service provision.
General
978-1-85604-449-3
LIBRARIES
COMMUNICATION
LIBRARIANS
INFORMATION SERVICES
PERSONNEL MANAGEMENT
POLICY MAKING
01110-GG
Building a successful customer-service culture: a guide for library and information managers - Facet Publishing London 2002 - xii, 212 p.
A guide which presents contributions from authors with extensive experience in the management of public and academic library and information services. Addresses the challenge of building a culture of customer focus into core service provision.
General
978-1-85604-449-3
LIBRARIES
COMMUNICATION
LIBRARIANS
INFORMATION SERVICES
PERSONNEL MANAGEMENT
POLICY MAKING
01110-GG